Chatwoot
Open-source customer engagement platform with omnichannel messaging and AI features
4.2/ 5
2019
FreemiumSelf-hosted free forever, Cloud from $19/agent/month APIOpen Source web ios android
Visit ChatwootAbout Chatwoot
Chatwoot is an open-source customer engagement platform supporting conversations across email, website chat, WhatsApp, Facebook, Twitter, and more. It can be self-hosted for complete data control or used as a cloud service with AI-powered features.
Key Features
- Omnichannel messaging
- Self-hosted option
- AI-powered responses
- Automation rules
- Custom attributes
- Team collaboration
- API and webhooks
Pros
- Open-source and free to self-host
- Full data control
- Good channel support
- Active community
Cons
- Self-hosting requires DevOps
- Fewer AI features than commercial
- Smaller plugin ecosystem
Tags
open-sourceomnichannelself-hostedcustomer-engagement
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