Delighted
Simple NPS and customer feedback tool with AI-powered sentiment analysis
4.3/ 5
2013
FreemiumFree for 50 responses/month, Premium at $224/month, Premium Plus at $449/month API web
Visit DelightedAbout Delighted
Delighted (by Qualtrics) is a streamlined customer feedback platform specializing in NPS, CSAT, and CES surveys. It provides AI-powered sentiment analysis on open-text responses and delivers actionable insights through clean dashboards.
Key Features
- NPS surveys
- CSAT surveys
- CES surveys
- AI sentiment analysis
- Multi-channel delivery
- Real-time dashboard
- Integrations
Pros
- Simple and focused
- Good free tier
- Clean dashboards
- Easy to set up
Cons
- Limited to feedback only
- Expensive premium plans
- Less customization than Qualtrics
Tags
npscustomer-feedbacksurveyssentiment-analysis
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