Freshdesk
AI helpdesk with Freddy AI handling 80% of routine customer service tasks
4.4/ 5
2010
FreemiumFree for up to 10 agents, Growth at $15/agent/month, Pro at $49/agent/month API web ios android
Visit FreshdeskAbout Freshdesk
Freshdesk by Freshworks is used by over 73,000 companies, with its Freddy AI assistant handling about 80% of routine tasks like order tracking and password resets. The platform offers a generous free plan for up to 10 agents, making it accessible for small teams.
Key Features
- Freddy AI assistant
- Ticket management
- Knowledge base
- Omnichannel support
- SLA management
- Automations
- Marketplace
Pros
- Generous free plan
- Strong AI automation
- Easy to set up
- Affordable growth plans
Cons
- AI agent sessions cost extra
- Advanced features need higher tiers
- Interface can feel cluttered
Tags
helpdeskticketingai-assistantsmall-business
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