Front
Collaborative customer operations platform with shared inboxes and AI-powered replies
4.3/ 5
2014
PaidStarter at $19/seat/month, Growth at $59/seat/month, Scale at $99/seat/month API web ios android mac windows
Visit FrontAbout Front
Front brings every customer interaction into a single shared workspace with shared inboxes, automated routing, contextual AI replies, and real-time analytics. It's designed for teams that rely on external communication and need internal collaboration features.
Key Features
- Shared inboxes
- AI replies
- Automated routing
- Collision detection
- Internal comments
- SLA tracking
- Analytics
Pros
- Excellent team collaboration
- AI-powered replies
- Clean interface
- Good for email-heavy teams
Cons
- Not a traditional ticketing system
- Limited self-service options
- Can be expensive at scale
Tags
shared-inboxcollaborationai-repliescustomer-operations
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