Re:amaze
Ecommerce customer support platform unifying chat, email, social, SMS, and phone with proactive real-time customer feeds.
4.2/ 5
2012
PaidBasic: $29/user/month; Pro: $49/user/month; Plus: $69/user/month; Enterprise: custom API web ios android
Visit Re:amazeAbout Re:amaze
Re:amaze is a customer service platform that unifies chat, email, social media, SMS, and phone support without the high costs of larger helpdesks. What distinguishes Re:amaze is its broader channel coverage and real-time customer feeds that enable proactive outreach — agents can see who is browsing your store right now and initiate conversations to assist before problems arise. The platform includes AI-powered canned responses, chatbot automation, and shared team inboxes. It offers an affordable alternative to Gorgias for stores not fully committed to the Shopify ecosystem.
Key Features
- Unified inbox for chat, email, social media, SMS, and phone
- Real-time customer browsing feed for proactive support outreach
- AI-powered canned response suggestions and chatbot automation
- Live video calling with customers from within the support interface
- Shared team inbox with collision detection to prevent duplicate replies
- FAQ chatbot that deflects common questions automatically
Pros
- Broadest channel coverage including phone and live video in one platform
- Real-time customer browsing feed is a unique proactive support capability
- More platform-agnostic than Gorgias — works well beyond Shopify
- Affordable per-agent pricing suitable for growing teams
Cons
- AI automation less advanced than Gorgias or Tidio's Lyro
- Per-user pricing model can get expensive with larger teams
- Less Shopify-native than Gorgias for DTC brands in that ecosystem
- Interface feels less modern than newer customer support tools
Tags
customer supportlive chathelpdeskproactive supportmultichannelecommerce
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