Tidio
Ecommerce live chat and AI chatbot platform with Lyro AI that handles common questions and automates order status checks.
4.3/ 5
5M+monthly
2013
FreemiumFree: basic chat; Starter: $29/month; Growth: $59/month; Plus: $749/month API web ios android
Visit TidioAbout Tidio
Tidio is an ecommerce-focused live chat and AI chatbot platform whose Lyro AI works with live chat and a multichannel inbox, automating common customer questions across website chat and email. Lyro learns from your support content and can run basic tasks like order-status checks, product recommendations, and ticket creation without agent involvement. The platform integrates tightly with Shopify for real-time order data access, enabling accurate automated responses to common 'where is my order' queries. Tidio is designed to be accessible and affordable for small to mid-sized ecommerce brands.
Key Features
- Lyro AI chatbot that learns from support content and handles common queries
- Automated order status lookups integrated with Shopify data
- Live chat with visitor tracking and proactive engagement triggers
- Email and chat multichannel inbox for support team management
- AI-powered product recommendations in chat conversations
- Abandoned cart recovery via chat automation
Pros
- Accessible free tier for small stores starting with chat support
- Lyro AI genuinely reduces agent workload for routine questions
- Strong Shopify integration enables real-time order data in chat
- Quick setup — active in minutes without technical expertise
Cons
- Lyro chatbot integration currently limited to Shopify — not other platforms
- AI capabilities less sophisticated than enterprise tools like Gorgias
- Free plan restrictions become limiting as traffic grows
- Less robust for complex support workflows with multiple agent tiers
Tags
live chatAI chatbotLyro AIorder trackingcustomer supportShopify
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